Privacy Policy

Last updated: 9 March 2026

 

This Privacy Policy applies to all personal information collected by FLYTEES APPAREL PTY LTD ("FLYTEES APPAREL", "we", "us", or "our") via the store and website located at https://flytees.store and its subpaths (collectively, the "Website").

FLYTEES APPAREL operates the Website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Purchase Services”). The Website is powered by Shopify, which enables us to provide the Purchase Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Purchase Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Purchase Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the Privacy Policy, do not use our Website. This policy forms a part of our collective Terms of Service.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person, whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.

Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this Privacy Policy.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Customer Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
  • Advertising and analytics data collected through Meta Pixel and similar technologies, including your browsing behaviour on our Website, pages visited, products viewed, items added to cart, purchases made, and other interactions with our Website. This information may be combined with information Meta holds about you from other sources to deliver targeted advertising.

In contrast to personal information, "sensitive information" is defined as information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. We do not collect sensitive information.

Under the Australian Privacy Principles, you have the right to interact with us anonymously or by using a pseudonym where it is lawful and practicable to do so. However, if you choose not to provide us with accurate personal information or choose to remain anonymous or use a pseudonym, we may not be able to provide you with the Purchase Services, process your orders, arrange delivery, or respond effectively to your inquiries. You may interact with us anonymously or using a pseudonym for general inquiries that do not involve making a purchase or accessing your account information. For example, you may contact us with general questions about our products or services without identifying yourself.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create a customer account, visit or use the Purchase Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which part of the Purchase Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Purchase Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your customer account, to process purchases, returns, exchanges or other transactions, maintain and otherwise manage your customer account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Purchase Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Purchase Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Purchase Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your customer account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Purchase Services and register a customer account, you are responsible for keeping your customer account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, business automation, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With Meta Platforms, Inc. (Facebook) through the use of Meta Pixel on our Website. Meta Pixel collects information about your activity on our Website, including pages visited, products viewed, and purchases made. This information is transmitted to Meta and may be used by Meta to deliver targeted advertising to you on Facebook, Instagram, and other Meta platforms, and to measure the effectiveness of our advertising campaigns. Meta processes this information in accordance with Meta's Privacy Policy.
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Purchase Services, our rights, and the rights of our users or others.

When selecting third-party service providers, we conduct due diligence to assess their data handling practices, security measures, and privacy compliance frameworks. Many of our service providers, including Shopify, are located overseas or process data in overseas jurisdictions (primarily the United States, Canada, and New Zealand), where different privacy laws and standards may apply. These providers operate under their own standard terms and privacy policies, and we do not have direct control over their data handling practices once your information has been disclosed to them.

By using the Purchase Services and providing your personal information, you consent to the disclosure of your personal information to overseas recipients in these jurisdictions. We have taken reasonable steps to ensure that our service providers have appropriate data handling practices in place, but we cannot guarantee that overseas recipients will handle your personal information in accordance with the Australian Privacy Principles.

You acknowledge that if an overseas recipient handles your personal information in breach of the Australian Privacy Principles, we may not be accountable under the Privacy Act 1988 (Cth), and you may not be able to seek redress under that Act. However, you may have rights to take action against the overseas recipient under the laws of their jurisdiction.

Relationship with Shopify

The Purchase Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Purchase Services in order to provide and improve the Purchase Services for you. Information you submit to the Purchase Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Purchase Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third Party Websites and Links

The Purchase Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Purchase Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Purchase Services.

Children's Data

The Purchase Services are intended for use by individuals who are at least the age of majority in their jurisdiction (typically 18 years of age). By using the Purchase Services, you confirm that you meet this age requirement. If you are the age of majority or older, you may permit your minor dependents to use the Purchase Services on devices you own, purchase or manage, in accordance with our Terms of Service.

When you authorise a minor dependent to use the Purchase Services, you consent to our collection and processing of their personal information as described in this Privacy Policy. The personal information we may collect from minor users is limited to what is reasonably necessary to process purchases and provide the Purchase Services, such as name, delivery address, and contact details.

We do not knowingly collect personal information directly from children under 13 years of age without parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your authorisation, please contact us using the contact details at the bottom of this Privacy Policy and we will take steps to delete such information.

We handle personal information from all users, including minors using the Purchase Services with parental consent, in accordance with the Australian Privacy Principles and with the same security measures and privacy protections described throughout this Privacy Policy. However, as noted in the "How We Disclose Personal Information" section of this Privacy Policy, when we disclose personal information to third-party service providers (including Shopify), those providers operate under their own terms and privacy policies, and we do not have direct control over their data handling practices.

Security and Retention of Your Information

Comprehensive security measures are implemented to protect your personal information throughout our data handling processes, including encryption of data in transit and at rest, secure access controls limiting information to authorised personnel only, and regular security assessments. These measures are implemented by us and our service providers, who operate their own security programs in accordance with their respective terms and policies. We take reasonable steps to select service providers with appropriate security capabilities and to securely handle any personal information we process directly. While we maintain industry-standard security practices, no security system can provide absolute protection against all potential threats. We therefore recommend that you exercise caution when transmitting sensitive or confidential information and use secure channels where possible when communicating with us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your customer account, to provide you with Purchase Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

If you close your customer account, or if we suspend, disable, or terminate your customer account, we will delete or de-identify your personal information within a reasonable timeframe, unless we are required or permitted to retain it for legal obligations, dispute resolution, fraud prevention, or other legitimate business purposes as described above. You may request deletion of your customer account and associated personal information by exercising your Right to Delete as described in the "Your Rights and Choices" section below.

In the event of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act 1988 (Cth).

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you. Under the Australian Privacy Principles, you are entitled to request access to your personal information, and we will respond to your request within thirty (30) days. We will provide access unless a lawful exception applies (such as where providing access would pose a serious threat to life, health or safety, or would have an unreasonable impact on another person's privacy). If we refuse access, we will provide you with written reasons for the refusal. We may charge a reasonable fee to cover the costs of providing access, and we will inform you of any applicable fees before processing your request.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you. For example, the Australian Privacy Principles allow you to correct inaccurate personal information subject to certain exceptions.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails from time to time, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive. If you opt out, we may still send you non-promotional emails, such as those about your customer account or orders that you have made.

You may exercise any of these rights where indicated on the Purchase Services or by contacting us using the contact details set out at the bottom of this Privacy Policy. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies on the Purchase Services to enhance your experience, analyse usage, and support our marketing efforts. A cookie is a small text file stored on your device when you visit a website that helps us recognise your device and remember information about your visit.

We use different types of cookies including essential cookies (necessary for the Purchase Services to function), functional cookies (to remember your preferences), analytics cookies (to understand how visitors use the Purchase Services), and marketing cookies (to deliver relevant advertisements and marketing communications). Some cookies are placed by third parties, including Shopify, analytics providers, and advertising networks, and are subject to those third parties' privacy policies. For example, we use Meta Pixel, a tracking technology provided by Meta Platforms, Inc., which places cookies and similar technologies on your device to collect information about your activity on our Website. Meta Pixel enables us to measure the effectiveness of our advertising, build targeted audiences for advertising campaigns, and deliver personalised advertisements to you on Facebook, Instagram, and other Meta platforms based on your interactions with our Website.

Most web browsers allow you to manage cookies through your browser settings. You can set your browser to refuse cookies or alert you when cookies are being set. Some browser extensions also enable you to block tracking technologies. If you disable cookies, some parts of the Purchase Services may not function properly. To learn more about cookies and how to manage them, you can visit www.aboutcookies.org or www.allaboutcookies.org.

Additionally, you may opt out of targeted advertising delivered through Meta Pixel specifically by adjusting your advertising preferences in your Facebook account settings at https://www.facebook.com/ads/preferences. Please note that opting out does not mean you will stop seeing advertisements, but the advertisements you see may be less relevant to your interests.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details set out at the bottom of this Privacy Policy. We will acknowledge receipt of your complaint within two (2) business days.

We will consider and investigate your complaint, and may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. We aim to resolve all privacy complaints within thirty (30) days. If we require additional time to investigate complex matters, we will notify you in writing and provide an estimated timeframe for resolution.

If you are dissatisfied with the outcome, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out at the bottom of this Privacy Policy, or lodging your complaint with your local data protection authority. For example, in Australia, you may refer the matter to the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this Website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at privacy@flytees.store or write to us at:


FLYTEES APPAREL PTY LTD (ACN 691844050)
81-83 Campbell Street
Surry Hills NSW 2010
Australia